SunRidge Farms evaluates our freight carriers twice a year. Please send an email to freight@sunridgefarms.com with your contact information and any links to your operations so that our team can follow up. We cannot take any solicitations without this information being submitted. Thank you for your understanding.
FAQ Category: Customer Service FAQs
What happens if I am issued a refund?
Refunds are issued to the original form of payment.
Once your order issue has been reviewed and reconciled, please allow 5-7 days for the refund to be processed and appear in your account. Processing times may vary depending on your financial institution.
What should I do if there is a problem with my order?
To help us resolve your issue quickly, please provide:
- Order number
- Date the order was received
- Photo of the shipping label (with tracking number)
- Photos of the outside of the box (all sides)
- Photos of the contents inside the box
- Photo of packing slip (if included)
- Photos of item(s) received
If the package has not yet been opened, please take photos prior to opening. Once received, we will review your claim and follow up with next steps promptly. If a refund is issued, please allow 5-7 business days for the funds to appear on your original payment method.
Can I place an online order if I already have a wholesale account?
No. This platform is for direct-to-consumer orders only. For B2B ordering, please contact your sales representative or customer service.
Can I cancel an order after placing it?
We will make every effort to cancel your order if contacted promptly.
Once an order has shipped, it cannot be canceled.
What is your return policy?
Returns are generally not accepted. Unopened items may be eligible with prior authorization.
In most cases, we offer a replacement or refund to the original form of payment. If a refund is issued, please allow 5-7 business days for processing and posting to your account.
What payment methods do you accept for online orders?
We accept Visa, MasterCard, Discover, and American Express for online orders only.
For B2B transactions, credit cards are not accepted. Please contact our team for available payment options.
How long does shipping take for online orders?
Orders typically ship within 24 hours of being placed. During warmer months (April 1–October
31), heat-sensitive items may be delayed to protect product quality.
Orders placed on Thursday or Friday may ship the following Monday to avoid weekend transit
delays. Once shipped, you will receive a tracking number via email.
Where can I buy SunRidge Farms products in stores?
Our products are available nationwide in both bulk and packaged formats at major retailers such as Whole Foods, Sprouts, and H-E-B, as well as independent natural food stores.
What is your shipping policy during hot weather?
From April 1 through October 31, we implement seasonal shipping procedures to protect product quality:
- Ice packs are included with meltable items
- Orders placed late in the week may ship the following Monday
- Shipments may be delayed during extreme heat
If conditions prevent safe delivery, we may delay shipment or offer a refund.